News / Blog
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03/05/2024
Scam callers - keeping yourself safe
Scam phone calls and door callers are unfortunately all too common, and we’re aware how worrying this can be. These calls and visits are usually scammers imitating a company to try and get you to share your personal information or asking you to pay for services you do not need. We have been made...
03/05/2024
Improvements to our complaints service
We aim to provide a great service to our customers but know that we don’t always get it right. Any complaints we receive give us an opportunity to listen and learn from our mistakes to improve the services we provide to you. We recently held a series of ‘learning circles’ to look at our complaint...
03/05/2024
Universal credit claims - rent changes
If you are claiming Universal Credit you will need to tell them about any rent increases applied in April. You should have received a ‘to do’ from Universal Credit asking you to update your rent if it changed. If you have completed your ‘to do’ in good time you will see this in your next payment....
03/05/2024
Early May bank holiday opening hours
Over the Early May Bank Holiday our service hub will close on Friday 3 May at 5pm and reopen again on Tuesday 7 May at 9am. To report an emergency repair, please call us on 0207 922 5300.
03/05/2024
Attendance Allowance: how we supported Mr and Mrs K
Mr and Mrs K are both retired. They were referred to Aster’s Financial Wellbeing Team because they were struggling to pay their rent and other day to day bills. Mr K has significant health issues and was unaware he might be entitled to benefits to help him pay for the extra costs associated with...
03/05/2024
Five things you should never throw away and how to reuse them
We are always on the lookout for ways to reuse, recycle, and reduce what we throw away to help look after the planet. Here’s some eco-friendly ideas to reuse some common items you will have in your home and usually pop in the bin or recycling bin. Glass jars and containers: Rather than rinsing a...
04/04/2024
A reminder - Changes to your rent from April 2024
This is a reminder that your new rent charges and (where applicable) service charges for the 2024-25 financial year will have been applied from the start of April. The rent you pay ensures we can continue to provide all our customers with a safe, secure home. It enables us to provide our maintena...
04/04/2024
Do you know about Attendance Allowance?
Did you know that if you are claiming state pension and you need additional support from someone to help you with your day to day needs you may be able to claim Attendance Allowance? Attendance Allowance goes unclaimed by many thousands of older people, and we want to help change that. If you hav...
04/04/2024
Leaseholders and shared owners - your annual gas safety check
If you are a Leaseholder or Shared Owner of your home, it falls under your responsibility to arrange an annual service for your boiler, with an engineer who is registered as Gas Safe. If you have moved into a new home or replaced your boiler, make sure you have a copy of the installation certific...
04/04/2024
Top tips for a spring clean
Now we’re officially into spring, many of us may be thinking about an annual spring clean of our homes. Spring is the perfect time to rejuvenate your living space and create a fresh, inviting environment. Whether you’re tackling a full-scale deep clean or just want to spruce up a few smaller spac...